Job description

Are you looking for a rewarding career that will allow you to make someone's day special, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you!

Comfort Keepers is seeking a dedicated, experienced External Care Coordinator (ECC) for our Kissimmee Office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The ECC is responsible for providing engaged, extraordinary service to Seniors in the Polk county area, while achieving consistent growth for your office. As an External Care Coordinator (ECC)you will have the opportunity to support our caregivers in delivering one-on-one care that enhances quality of life of our clients and their families.

Job Summary:

The External Care Coordinator (ECC) is responsible for managing the client experience from referral to continuity of care. The role of the ECC begins in the field where they interact with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the ECC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies. Finally, the ECC will work directly with the Internal Care Coordinator (ICC) to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements:

· Minimum of 5 years of related experience.

· Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.

· Demonstrated leadership skills and outstanding people management skills.

· Strong relationship-building skills with people from diverse and varied backgrounds and education levels.

· Exceptional customer service skills and written / verbal communication.

· A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).

· Previous sales experience is a plus.

Job Benefits:

· Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available for full-time employees.

· Paid Vacation and Sick Time accrue for full-time employees

Position Physical Demands:

Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.  Office and field work both required.

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Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Kissimmee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales management: 4 years (Preferred)
• Sales: 3 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person