Behavioral Health Admissions Coordinator

Schedule: Monday - Friday, 3:00pm - 11:00pm

Who We Are:

Founded in 2001, Pasadena Villa has treated mental health conditions for all genders ages 18 and older, along with specialty residential programs for autistic clients. Our customized and compassionate care is provided in a therapeutic environment that promotes well-being, recovery, and personal motivation. There are multiple levels of care available at each of our Pasadena Villa locations, each providing the highest levels of care and support and the closest amount of supervision needed.

What We Offer:

• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

How You Will Contribute:

The Admissions Coordinator will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Pasadena Villa Network.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

• Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
• Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
• Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
• Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
• Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
• Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
• Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
• Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
• Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
• Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.

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What We Are Seeking:

Position requires bachelor’s degree or equivalent in combined education and experience. Position requires a minimum of 3 years experience in a behavioral healthcare setting, preferably with clients with mental health challenges. Admissions experience in a fast paced environment, strongly preferred.

Additional Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
• Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
• Current CPR and First Aid certification

Skill Competencies

• Demonstrates excellent verbal and written communication skills.
• Fosters teamwork and positive work environment
• Demonstrates knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents.
• Demonstrates strong customer service orientation and experience successfully resolving client and/or family questions or concerns.
• Demonstrates experience maintaining accurate reports related to census, time, and attendance, etc.
• Proficient with computer software applications including Outlook, Word, and use of standard office equipment. Advanced knowledge of Excel preferred.
• Performs duties independently, responsibly and with an elevated level of integrity.

Renaissance Health Care Group, LLC d/b/a Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Renaissance Health Care Group, LLC d/b/a Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”