Nemours Children’s Hospital Emergency Department receives prestigious Lantern Award

PHOTO: ©2012 JONATHAN HILLYER
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The Emergency Nurses Association (ENA) recently honored Nemours Children’s Health System with the prestigious Lantern Award, and will recognize the Orlando-based healthcare organization as one of only 17 emergency departments nationwide at an awards gala Oct. 7-11, during the 2014 ENA Annual Conference in Indianapolis, Ind.

“These 17 emergency departments serve as true models of excellence for their commitment to quality care, safety, and presence of a healthy work environment,” said ENA president Deena Brecher, MSN, RN. “It’s important for us to recognize these hospitals are at the forefront of emergency care.” 

Nemours represents one of only two emergency departments in Florida – and the only one in Central Florida – to receive the Lantern Award, which recognizes a department’s commitment to quality, safety, presence of a healthy work environment and accomplishment in incorporating evidence-based practice, and innovation into exceptional emergency care.

Statistical evidence supporting the efficiency and effectiveness of Nemours’ Emergency Department model includes:

  • In 2013, median time-to-provider was eight minutes; time-to-primary nurse was eight minutes; and time-to-room was four minutes. Once inside the ED, the model calls for an experienced, registered pediatric nurse to greet patients and their families – Nemours refers to them as pivot nurses – and immediately assess the needs of the patient, ushering them to the care required as quickly as possible.

  • RN turnover is 13 percent, with a zero percent turnover rate for controllable resignations.

  • Nemours’ “Press Ganey Likelihood to Recommend” scores for 2013 were 91.4 percent, which is in the 99th percentile.

“When we were designing Nemours Children’s Hospital, we set out to create a better emergency room experience for families,” said Barbara Meeks, CNO at Nemours Children’s Hospital. “The Lantern Award from the Emergency Nurses Association is the gold standard for emergency care and provides further confirmation that Nemours is delivering on its goal to be the very best.”

Issue: 
August 2014